We can’t get no! Satisfaction!

It’s not just online where user participation is important. James McKeen and colleagues did a study in 1994 about the relationship between user participation and user satisfaction. The study itself focused on large corporations and systems development, but I found that a lot of the same principles could also apply to user-generated media. In short, [...]

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Users and Uses (and Gratification)

All right, you’re saying. I get the point, you’re saying. Web 2.0 is great, everyone loves user-generated content. But, you’re asking, why is this? What attracts us to the chance to make our own content? Guosong Shao of the University of Alabama wrote a theoretical paper speculating about what it is we love about creating [...]

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